Contact details including telephone numbers, addresses and email addresses of customers are always kept entirely confidential, as are photographs which are mailed or emailed to me.
I never sell or pass on any customer information to anybody, whether you end up commissioning a piece of work or not.
If you decide not to go ahead I won’t keep your details on record and will not email you if you are not signed up to the email list.
If you do commission a piece of work I will keep a scan of your finished artwork on file in case you ever want to order another piece or an extra print.

It hasn’t happened yet – but if you are not completely happy with the scan of your artwork and I can’t improve it to your satisfaction, then you don’t have to buy it. Likewise if you receive your portrait and are not happy you can return it for a full refund within 30 days, excluding the cost of return postage. 
A deposit of 30% is required, to be cleared before I start work on your portrait. However if you really aren’t happy with your finished portrait and wish to return it, then your deposit will be refunded.
If the artwork were to be lost or damaged in transit, then a full refund would be issued, or a replacement of the offered.

Price Rises
In the event of a price rise, I will always honour the price shown on the website at the time the customer commissioned the portrait from me. The portrait is considered commissioned once I’ve received the photo reference and been given the go-ahead by the customer to start work.

Copyright for customers
Whilst I retain full image rights on the portraits I produce, I am happy for my customers to use the image of their purchased artwork for any non-commercial purpose.
You can display it on social media or to make copies of it in any media you like. If you’d like a printed copy of your portrait I can order a giclée print for you: see more information here.

Copyright for viewers of the website
This website and its content is copyright of © Roz Gadd and © Wabi Sabi Academy Ltd All rights are reserved and the images may not be reproduced without permission.
If you are a blog owner and would like to reproduce any artwork please get in touch and I’ll usually authorise this with no charge.

Use of finished portraits
I may display finished portraits on the website, or on my Facebook, Instagram or Pinterest pages for the purposes of promotion.
If you don’t want your portrait to appear on screen just let me know.